Using Emotional Intelligence When Dealing With Difficult People
Topic: Communication Skills
Speaker: Diana Lowe
Duration: 2 Hours
Format: Hands On Workshop
Expected Outcomes: At the end of this training participants will; learn what Social + Emotional Intelligence is, learn about the 26 Social + Emotional Intelligence competencies, discover which competencies are specifically related to dealing with difficult people, obtain 10 strategies to overcome difficult relationships to create harmonious communications, will leave with an action plan in dealing with difficult people.
Price: $2,000
Do you feel like you have great people skills but there is always 1 person or 1 department or 1 team that you just can't communicate with? Do interactions with them turn you into a ball of stress, make you want to avoid all contact, or leave them out of the decision-making process because they are so difficult to work with?
Fear not, this 2-hour training will equip you will everything you need to turn that 'Difficult Dan' into a 'Pleasant Peter'. This workshop is great from a small group of 5 to a large group of 30.
This training uses Social + Emotional Intelligence skills to help you build your communication skills in dealing with people who you might find it difficult to work with. During this training participants will learn about the 26 skills of Social + Emotional Intelligence and get a deep dive into the competencies that are related to dealing with difficult people. You will learn what triggers you and strategies on how to overcome them and create productive and peaceful environments.
In this highly interactive workshop, participants will have an opportunity to practice select Social +Emotional Intelligence skills to see how they can make difficult people into great allies at work!
About the Speaker
Diana Lowe
San Diego, CA, USA
As a social and emotional intelligence coach and trainer, I help professionals transform from volatile under pressure, contentious, and struggling to build trust into positive, persuasive, charismatic speakers and relationship builders.
I love to light people up, spark new perspectives, and help clients push out of their comfort zone, conquer emotional triggers, and create high-performance teams that thrive with synergy, productivity, and rock solid morale.
Applying a truly transformational approach, I don’t give out generic tools like superficial band-aids that only cover symptoms, but I coach and train on deep professional and personal levels to achieve lasting change. I have worked with teams and leadership in companies such as; Whole Foods Market, Blizzard Entertainment, AMD, Microsemi, IES Residential, CLEAResult, LegalZoom, Mutual Mobile, Dropbox and National Instruments.
If you or your organization want to build trust, handle difficult situations with ease, win people over, and inspire teams to drive toward creative solutions, then I’m your coach because I’ll deliver all that and more every time.